Shipping policy
Shipping Policy
Last Updated: July 2026
At Infinite Store, we're committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.
Shipping & Delivery
Estimated delivery time: 3–7 working days within South Africa.
Please note that deliveries to remote or outlying areas may take slightly longer.
Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.
Delivery times are estimates and may vary depending on your location and courier operations.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Package size and weight
- Selected shipping method
From time to time, Infinite Store may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where applicable).
You can use this tracking number to monitor your parcel's progress.
Delivery Address
Please ensure that your delivery address and contact details are accurate before completing your order.
Infinite Store cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Public holidays
- High shipping volumes
- Industrial action
- Remote delivery locations
- Unexpected courier delays
We appreciate your patience should any unforeseen delays occur.
Damaged or Lost Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and include clear photographs of:
- The packaging
- The damaged item(s)
If your parcel is lost in transit, we will investigate the matter with the courier and work towards an appropriate resolution.
Delivery Attempts
If no one is available to receive your parcel, the courier may:
- Attempt redelivery,
- Contact you to arrange another delivery date, or
- Deliver to the nearest collection point (where available).
Additional delivery charges may apply if repeated delivery attempts are required due to customer unavailability.
International Shipping
At this time, Infinite Store currently ships within South Africa only.
Should international shipping become available in the future, this policy will be updated accordingly.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Infinite Store
📧 Email: info@infinitestore.co.za
+27 63 684 1195
Delivery Times
The total estimated delivery time for most orders within South Africa is 3–7 working days.
Please note that deliveries to remote or outlying areas may take slightly longer.
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
🌐 Website: https://infinitestore.co.za