Warranty & Authenticity Guarantee

100% Genuine Products

At Infinite Store, we are committed to providing only genuine, high-quality products from trusted manufacturers.

Every product sold on our website is 100% authentic and sourced through authorised South African distributors and suppliers. We do not sell counterfeit, replica, imitation, refurbished (unless clearly stated), or grey-import products.

We stand behind the authenticity of every item we sell.


Our Commitment

When you shop with Infinite Store, you can expect:

  • 100% genuine products
  • Brand-new items in original manufacturer packaging
  • Products sourced from authorised South African distributors
  • Manufacturer warranties where applicable
  • Secure online shopping
  • Professional customer support


Authorised Distribution

Infinite Store sources products through reputable South African distributors, including ISER, ensuring that customers receive genuine products intended for the South African market.

Our suppliers work directly with leading manufacturers and authorised distribution networks.


Manufacturer Warranty

Most products sold by Infinite Store include the official manufacturer’s warranty.

Warranty periods vary by manufacturer and product category.

Examples include:

  • Samsung products
  • Sonos products
  • SnoMaster appliances
  • Apple accessories
  • Other leading brands

Please refer to the individual product page for the applicable warranty period.


Warranty Exclusions

Manufacturer warranties generally do not cover damage resulting from:

  • Accidental damage
  • Misuse or abuse
  • Liquid damage
  • Power surges
  • Unauthorised repairs or modifications
  • Normal wear and tear
  • Failure to follow manufacturer instructions

Warranty assessments are carried out according to the manufacturer’s policies.


Faulty Products

If your product develops a manufacturing fault during the warranty period, please contact us as soon as possible.

We will assist you by:

  • Troubleshooting the issue
  • Arranging inspection where required
  • Processing warranty claims with the supplier or manufacturer
  • Repairing, replacing or refunding the product where applicable and in accordance with South African consumer law


Consumer Protection

Infinite Store complies with the Consumer Protection Act 68 of 2008 (South Africa).

Customers are entitled to the protections provided under South African consumer legislation.

Nothing contained in this policy limits your statutory rights.


Authenticity Guarantee

If you believe you have received a product that is not genuine, please contact us immediately.

We will investigate the matter promptly.

If the product is confirmed not to be authentic, Infinite Store will:

  • Arrange collection of the product
  • Provide a full refund or replacement
  • Cover all reasonable return shipping costs

Customer satisfaction and product authenticity are our highest priorities.


Need Assistance?

If you have any questions regarding warranties or product authenticity, please contact us.

Infinite Store

📧 Email:info@infinitestore.co.za

📞 Phone: +27 63 684 1195

🌐 Website: https://infinitestore.co.za